Client:
UI Avenue
Date:
June 10th, 2019 - Current
Category:
Product, Digital Analytics
Software:
Sketch | Milanote | Google Keep | Photoshop | Zeplin
Role(s):
Product Designer
Overview
Shopify is empowering independent business owners everywhere, generating billions in sales every year. With award winning support, app store and experts, we’ve set out to help owners all across the world grow and connect with their customers. UI Avenue is a small company comprised of developers and designers who've worked at a digital marketing agency for years. We’ve set out to capitalize on this platform by building business’ brands by understanding their needs and growing their online presence with a better experience. We’ve created a business intelligence app aimed to solve the complexities of google analytics with a helpful data reporting system for business’ that actually make sense of data. Problem: Online retailers need powerful data that can spring board their business' without adding uneccessary complexities.
Exploring the Competition
Discovering who will use our app meant doing a deep dive into our competition. There were two major shopify apps that had five stars with hundreds of reviews.
Our first competitor had 200+ reviews with a 4.5 rating but their homepage consisted of two columns listing every type of data out there and was a disheveled mess.
Our next competitor had a stronger dashboard experience, more features, organized site structures and gave users data that they needed in an organized fashion.
Key features included:
- User Personas
- Goal Trackers
- Amazing Customer Support
- Industry Benchmarks
Understanding Who Our Users Are
I consolidated my research into personas to ensure that my designs were focused on solving the problem and meeting my users’ needs. Humanizing the research helped me empathize and advocate for my user by digging down into their motivations, frustrations, and overall goals.
Roles and Responsibilities
As I mentioned earlier, we’re a very small company comprised of five marketers, designers and developers who’ve been in the digital marketing agency game for years. We’ve been acting as lean as possible, working closely on the Analytics app with each stakeholder since September 2019. I’ve been leading the design of our Analytics app by working closely with our CEO back end developer and our front end developer wizard. I’m also in charge of any future of other future apps or assisting where I’m needed.
Understanding Our Scope
With a daunting start I researched each aspect of an online business to provide them any value that they're possibly missing. Luckily for me, researching is one of my favourite things to do. Our competition has a lot of strong features and it was my job to identify those traits and understand why they chose to add certain features. I incorporated some clever additions such as an alerts and insights cards that can help our users understand what’s going on at a glance or grade reports that combines all of our data into an easy to read feature.
Process
Before I began anything, I established a Trello board to help keep myself organized and set reminders for any tasks that’s due.
Wireframing
By creating multiple wireframe iterations focusing on mobile and doing basic usability testing by getting feedback from the product stakeholders, I was able to help position us with a clear competitive advantage from the start.
This was also where a majority of my brainstorming and understanding how the app started. I began to flush out different key features and how the user would interact with them. I find it easier to get all my thoughts down on paper where I can interpret things more clearly.
Just a small portion of my wireframes
Understanding the Onboarding Process
During our onboarding process I’ve aimed to help users understand that we have solutions to their problems.
“Customers with a positive perception of their onboarding experience are far less likely to churn within the first 21 days of using a new product”
The first steps are reminders about the personal info that we’re grabbing and slowly asking users personal questions.
Since our app takes a very long time to grab data from places like google analytics (unless their starting without it) our users will be given a loading bar and percentage outlining things that’s going on in the background so they’re not left alone. To further their experience, users will set up their trackable sales goals aka KPI’s (Key Performance Indicators). They’ll also be given access to the site while things are loading and seeing empty states acknowledging loading time.
Prioritizing access to support during their set up and afterwards will help drive our mission to help users sort through their data and understand our app.
As Julie Zhou, VP of Product Design at Facebook says:
"No one cares about the thing you’ve designed until they get past the beginning"
Creating a Design System
I created my design system by establishing harmonious resizable layouts and testing our multiple variations of colours for charts and greys. Maintenance soon became a breeze with the help of Sketch add ons like Lazy Styles and Find and Replace Layers.
The toughest challenge was creating consistent card designs, and once I ironed out how card sizes can be mixed and matched as per layout, designing for desktop was easily translated to mobile which saved time for Dev as well.
Style Guide
I created a style guide ensuring each component is documented to ensure all of our stakeholders were kept up to date. Zeplin was a huge help when it came to exporting designs quickly to Dev.
Final Product
Evaluating Results
Since this project is still ongoing, I can’t spoil too much here until launch. I do have many plans in the works still including:
- Conducting User Testing
- Creating User Interviews
- Continual User Research
- Future Predicting
- Customizable Reports
- More Personas
- User Flows
And More!
Overall this has been the greatest challenge of my career, and I’ve been enjoying every minute of it while learning so much. Communication with all the stakeholders from the start is the key to any project, and understanding the users perspectives and doing plenty of research is incredibly important. Visit Shopify App Store